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At Vlaxyroneichex, we are committed to providing exceptional event decoration services and ensuring your complete satisfaction. This Return Policy outlines our policies regarding cancellations, refunds, and service guarantees. Please read this policy carefully before booking our services.
Our services are custom event decoration solutions, including photo zone design, backdrop installations, and comprehensive event styling. Because our services are personalized and created specifically for each client's event, they differ from traditional retail products. Each project involves consultation, custom design work, material procurement, production, and installation tailored to your specific requirements and event date.
When you book our services, we require a deposit to secure your event date and begin the design process. This deposit typically represents a percentage of the total project cost and covers:
The deposit amount and payment schedule will be clearly outlined in your service agreement. Deposits are generally non-refundable once design work has commenced, as they compensate us for time, resources, and opportunity costs.
We understand that circumstances can change, and events may need to be cancelled or postponed. Our cancellation policy is structured to be fair to both parties while recognizing the resources we invest in each project.
If you cancel your booking more than 90 days before your scheduled event date, you may be eligible for a refund of payments made, minus the initial deposit and any costs already incurred for custom materials or design work. We will provide a detailed breakdown of any non-refundable costs.
Cancellations made between 60 and 90 days before your event date will result in forfeiture of 50% of the total contract value. This reflects the significant resources already invested in your project and the difficulty of rebooking that date.
Cancellations made between 30 and 60 days before your event date will result in forfeiture of 75% of the total contract value. At this stage, most materials have been procured and production is well underway.
Cancellations made less than 30 days before your event date will result in the full contract amount being due. At this point, all materials have been purchased, production is complete or nearly complete, and it is unlikely we can rebook the date.
All cancellations must be submitted in writing via email to question@vlaxyroneichex.world. The cancellation date is determined by when we receive your written notice, not when you decide to cancel. We will respond within 2 business days to confirm receipt and provide information about any applicable refunds.
We understand that sometimes events need to be rescheduled rather than cancelled. We will make every effort to accommodate date changes when possible.
If you request to reschedule more than 60 days before your original event date, we will work with you to find a new date based on our availability. A rescheduling fee may apply to cover administrative costs and any additional expenses incurred.
Rescheduling requests made less than 60 days before your event are subject to availability and may incur significant additional fees. If materials have already been customized with specific dates or personalization, you may be responsible for the cost of replacement materials.
Rescheduling is subject to our availability on the new date. If we cannot accommodate your preferred new date, standard cancellation policies will apply. Each booking may be rescheduled only once without additional fees beyond those specified above.
When a refund is applicable according to this policy, we will process it within 14 business days of receiving your cancellation notice and completing any necessary assessments of costs incurred. Refunds will be issued to the original payment method used for the booking.
Please note that:
We stand behind the quality of our work and are committed to your satisfaction. Our service guarantee includes:
We guarantee that all decorations and installations will be created using quality materials and professional craftsmanship. If any element fails to meet our quality standards, we will repair or replace it at no additional cost to you.
You will have the opportunity to review and approve design concepts before production begins. We will work with you through reasonable revisions to ensure the design meets your expectations. Once you approve the design, changes may incur additional fees.
We guarantee professional installation of all decorations on your event date. If we fail to complete installation as agreed due to our error or negligence, we will provide a partial or full refund based on the extent of the issue.
To ensure successful service delivery, clients are responsible for:
Failure to meet these responsibilities may affect our ability to deliver services as planned and may impact refund eligibility.
In the event of circumstances beyond our reasonable control that prevent us from providing services, including natural disasters, severe weather, public health emergencies, or other force majeure events, we will work with you to find a solution. Options may include:
We will communicate with you as soon as possible if such circumstances arise and work together to determine the best course of action.
Our decorations and installations remain our property until the conclusion of your event. You are responsible for:
You may be liable for the cost of repair or replacement of damaged or lost items. We will provide an itemized invoice for any such costs.
For outdoor events, weather can impact our installations. We will:
However, we cannot guarantee that decorations will withstand extreme weather events. If severe weather damages installations during your event, we are not liable for replacement or refunds, though we will make reasonable efforts to address issues if possible.
If you are dissatisfied with our services, please contact us immediately so we can address your concerns. We are committed to resolving issues fairly and promptly. Our dispute resolution process includes:
Most issues can be resolved through open communication and reasonable compromise.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. However, any changes will not affect bookings already confirmed under previous policy terms. We encourage you to review this policy periodically.
We recognize that exceptional circumstances may arise that are not covered by this policy. In such cases, we will consider requests on an individual basis and work with you to find a fair solution. Please contact us to discuss your specific situation.
If you have questions about this Return Policy or need to cancel or reschedule your booking, please contact us:
Vlaxyroneichex
3601 W 17th Ave
Denver, CO 80204
Phone: (720) 515-2033
Email: question@vlaxyroneichex.world
We appreciate your understanding of our policies and look forward to creating a beautiful experience for your event.